Your Account

1. Click over to the Sonlight registration page.
2. Fill in the requested information. (Items marked with * are required.)
3. Click "Continue".
4. You are now logged into Sonlight.com!

If you have ordered but do not have a Sonlight account and want to update your account information, please email main@sonlight.com or call customer relations at (303) 730-6292 between 9:30 am - 4:30 pm Monday-Friday (Mountain Time) to inform us of your updated information.

If you have a Sonlight account, you can easily update your account information by clicking Update My Contact Information after signing in to your account. If you change your email address, you will be able to sign in with the new email once you have updated your account.

To update your email address in your Sonlight account, please click Update My Contact Information and change your email address and click the "Update" button at the bottom of the page.

To update the email address to which we send your email subscriptions, you will need to click on the "Change Your Subscription" link at the bottom of a recent email we've sent to you or send an email to main@sonlight.com with your new email information. A customer service representative will be happy to manually update your email address.

If you have a Sonlight Forums account, you will need to update your email address on the forums as well. It is important that your email address in your Sonlight account matches your email address on the Sonlight Forums, otherwise, your badges and forum access cannot update properly. To change you email address on the Sonlight Forums, click Edit Email and Password from your User CP while logged in.

Once you have made the change to your email address in your profile, the Forum system will send an activation email to the new address you have listed. The purpose of this is to verify that the system can communicate with your email address. Click on the link provided in the email to re-activate your forum account.

You have two options:

1. Each time you get an email from Sonlight, you have the option to unsubscribe from that series of emails. If you get an email about a product you have zero interest in, you can scroll to the bottom of the email and click on the link that says "To unsubscribe from this series of emails, click here." You won't get any of the subsequent emails we send about that product (e.g. Rosetta Stone) or campaign (e.g. OneVerse) until we happen to start a new promotion or campaign. For example, if you unsubscribe from the series of emails when you get a Rosetta Stone email you don't want, you won't get another Rosetta Stone email until we announce a new promotion about the product (usually the following year).
2. You can opt out of all emails from Sonlight. This means the only email you'll receive from Sonlight is transactional email. So you'll still get things like shipping confirmation emails and we'll still contact you if we discover a problem with your order. BUT, you won't get any other email announcements, sales emails or email newsletters.

Please contact us if you have any questions.

Sending email to you is something we take very seriously. We wish to be careful that we don't send email to folks who truly don't want to hear from us, but do send email (and snail mail) to you if you are truly interested.

In that vein, we have a number of ways for you to ask us *not* to send you mail or email. Keeping that in mind, these are a couple reasons why many of you may not receive email from Sonlight:

• Your account with us has a NO EMAIL "flag" set on it.
• Your email system thinks our messages are junk mail. We would suggest that you check your spam/junk folders, and be certain that you have added main@sonlight.com to your "safe senders" list (whatever that might look like in your email software).

What can you do *now* to be sure to receive future emails?

1. Please log into My Account. Click on My Contact Information. Please ensure that we have your correct email address. Then, about half-way down that page you will see a series of three questions under the heading "My Permissions". Be sure that you have answered YES to the questions regarding email and regular mail. Then don't forget to click the SAVE PERMISSIONS button if you make any changes.

If those questions are already set to "YES", then it is likely we send you the email. Please be sure to check spam/junk folders and add main@sonlight.com to your safe email list.

2. If you have multiple email accounts, or have changed your email address since registering on our site, please check your contact information to ensure that we have your *preferred* email address on account.

If you are using the same email that you previously used when you first registered for your Sonlight account, you can have your password sent via email. Do be aware that some email accounts sometimes see Sonlight emails as SPAM, so make sure to check your SPAM folder if you do not receive an email.

To receive your forgotten password, go to our password request page.

If you are using a different email address than the one you used to register originally, you will not be able to automatically receive your password. Simply call Sonlight at (303) 730-6292 or send an email to main@sonlight.com and request your password information. A customer service representative will be happy to send you the information.