Order Already Placed

Orders usually ship within 3-5 BUSINESS DAYS from the time we receive your order, except during July-September when orders may take 7-10 BUSINESS DAYS to leave our warehouse. Expedited processing and delivery options are available.

When you enter a coupon or gift certificate to be used as part of your order payment, you will see the discount applied correctly on the first check-out page, but on your final Order Confirmation page, you will simply see the total amount of the order. The included coupon will not be shown on this page.

If you are worried that your coupon or certificate was not applied, check your personal online order history and you should see the coupon included in your payment and the correct, discounted price that was applied to your payment. Your order history should be available shortly after you have submitted your order to Sonlight.

To view your order history, sign into your online account through the link, My Account. Then click on the "Order History" link.

If your online order was completed successfully, the final page of the online ordering process will contain an order confirmation number. You should also receive an order confirmation email at the email address you provided when you registered online. (If you have an AOL account, you may need to check your SPAM folder to see if your confirmation email was sent. AOL sometimes sees Sonlight email as SPAM).

If you received a cart error on the final check-out page, sign out of your online cart account and then sign back in and view your shopping cart. If the items you wanted to order are still in the shopping cart, your order has not come through to Sonlight. Try to place your order again. If your shopping cart is empty, your order has come through our system. You should be able to view your order history online within a few minutes.

To view your order history, go to the My Account page to sign in and then view your Order History.

When your order ships, we will send you an email which includes the shipping method used for your order. If we ship your order via FedEx or UPS (see our Shipping Policies), we will also include a tracking number so that you can track the progress of your package.

If you had any sort of difficulty in the ordering process or are not sure if your order went through, please feel free to Contact Us.

You can track your online order through Sonlight's website. Simply sign into your cart account and click on the Order History link in the upper right-hand corner of the screen. Locate your order number and click on the shipping information link.

Here is the ordering process:

1. You place your order on our website.

2. Your order is picked, packed and shipped from our warehouse. Orders usually ship within 3-5 business days, except during the busy season of July-September when orders may take 7-10 business days.

3. UPS and FedEx come several times during the day to pick up packages and send them on their way.

4. At the end of the day, UPS and FedEx give us all of the tracking numbers for the orders that they picked up from us that day, including yours.(Remember, your order is already on its way!)

5. That night the numbers are uploaded into our computer system. Your online Order History is updated with the tracking number and you are sent an email, which includes your tracking number indicating your order has been shipped.

   NOTE: A current, useable email address is especially helpful at this point. If your email address is invalid, we are not able to notify you of your tracking number and that your order has been shipped, though you may still look up your Order History to find your tracking number.

6. To check the shipping status of your order anytime, you can simply sign in to cart and click on the Order History link in the upper right-hand corner of the screen. Locate your order number and click on the shipping information link. You may also use your tracking number(s) directly on the UPS or FedEx websites to look up the shipping status. UPS: http://www.ups.com/tracking/tracking.html
   FedEx: http://www.fedex.com/us/tracking/

So, how long should you wait before you contact us and ask where your order might be?

It may take up to five (5) business days for you to receive email notification with your tracking number. If you don't receive your email notification or if you can't find the tracking number in your online Order History, please contact us.

We are delighted to have the opportunity to take advantage of technology to serve you very quickly, accurately, economically, and professionally. And, we have established and refined our order processes accordingly.

Consequently, we are unable to cancel or change your order once we receive it without manual interruption to our automated processes and real added cost. Often, in fact, by the time we receive your cancellation/change request, your order has already been shipped.

Therefore, if we do receive a cancellation/change request after your order has been accepted into our order processing system and we are able to physically accommodate your request, we will charge you additional handling fees of 5% (five percent) or $5 minimum, which ever is more.

NOTE: Orders that you refuse for delivery at your door will incur these fees plus additional handling fees of 10% with a $10 minimum. Please view our Service Guarantees page for more information.

We ship backorders when all the backordered items are available to ship. We ship everything available to you when we process your original order (unless you have chosen international FedEx/UPS shipping). See our Shipping Policies for more information on international FedEx/UPS.

Once we ship your original order, we hold your backorders until we can ship them together. We charge your credit card for backorders when we ship them, not when you originally order.

If you would like to view the current status of our backordered items, please click on Back Order Status.

If you purchased an Instructor's Guide that was backordered and is now available, and you need to begin using it right away, we can release your Instructor's Guide before your other backorders are available. Contact us with your special request and we will release your Instructor's Guide.

Please email main@sonlight.com or call customer service at (303) 730-6292 between 9:30am - 4:30pm, Monday-Friday (Mountain time) to inform us of the damaged book or item you received. Please make us aware of the damaged item within 3 months from the date of receipt.

The P4/5 Instructor Guide is different from many of our other Instructor Guides, in that it is much smaller. The IG for P4/5 is about the size of a small legal pad, is colorful on the front, and has an alligator sitting in a wing back chair. It has Exploring God's World written across the front. If after reading this description, and re-checking your materials, you are still unable to locate this item, please contact us.